Education:
- University Degree (4 year) in an administrative field such as human resource, organizational behaviour, accounting, or operations management
- Training in a dental specialty such as Certificate of Dental Receptionist, Certified Dental Assistant, or hygienist
- Intermediate level of accounting training with a solid understanding of accounting and financial processes and principles
- Advanced level of computer skills in spreadsheets, databases, and word processing
- Project Management
- MBA in Health Care Management an asset
- Completion of an accounting designation (CA, CMA, CGA) preferred
Experience:
- Seven (7) years clinic management experience in a large healthcare facility
- Supervisory experience in a multi-unit, unionized environment
- Five (5) years experience working in a training facility
- Experience working with collection agencies, suppliers, vendors, and project managers
- Budgeting, debt collection, and financial processing necessary
Skills & Expertise:
- Interpersonal skills that demonstrate diplomacy
- Professional level of communication skills (oral and written)
- Multi-tasking abilities and prioritize to meet competing deadlines
- Ability in proactive problem solving at high speed, to make sound judgment decisions in a timely manner, and to motivate others, individually and as part of a team
- Commitment to superior service to students, patients and academic staff
Understanding/Knowledge of:
- Dental care issues
- Dental education including clinical components
- Dental terminology, sterilization and infection control procedures
- Change process
- Flexibility, adaptability and willingness to manage change
- Attention to detail and accuracy is important
- Ability to cope under pressure in a noisy and fast-paced environment
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